LEGAL

Terms of Service

Effective date: April 2026
Last updated: April 2026
Service provider: Wollow Inc., a Delaware corporation

1. Agreement

These Terms of Service (the "Terms") constitute a binding agreement between Wollow Inc., a Delaware corporation ("Wollow," "we," "us," or "our") and the individual or entity ("you") that creates an account on, accesses, or uses the Wollow platform and any related products and services we provide (collectively, the "Service").

By creating an account, clicking "I agree" or any equivalent button, accessing the Service, or otherwise using any feature of the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to any part of these Terms, you must not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Description of the Service

Wollow is a software-as-a-service platform that provisions and operates dedicated cloud infrastructure on which you may deploy autonomous AI agents. Each agent is configured by you and may be connected, at your option, to messaging channels and to third-party platforms via authorized integrations.

The Service includes, without limitation:

  • Automated provisioning and lifecycle management of a dedicated server allocated to your account;
  • The Wollow agent runtime and dashboard at app.wollow.ai;
  • Connectivity to messaging channels including WhatsApp, Telegram, Discord, Slack, Email, and the in-dashboard chat;
  • Native OAuth-based integrations with third-party platforms (such as Google services and meta-platform marketing APIs) which you may individually authorize;
  • Billing, account management, and customer support.

The features available to your account depend on the subscription plan you select. We may add, modify, or discontinue features at any time, provided that we do not materially reduce the core functionality of a paid plan without notice.

3. Eligibility and Account Registration

You must be at least sixteen (16) years old to create an account. If you are between sixteen and the age of majority in your jurisdiction, you may use the Service only with the consent of a parent or legal guardian. You must provide accurate, current, and complete information during registration and keep that information up to date.

You are responsible for safeguarding the credentials used to access your account, for all activities that occur under your account, and for promptly notifying us of any unauthorized use. We are not liable for any loss or damage resulting from your failure to maintain the security of your credentials.

4. Customer Data and Responsibilities

Customer Data means any data, content, files, prompts, agent configurations, knowledge bases, credentials, or other information that you, your users, or your agents submit to, store on, or process through your dedicated infrastructure on the Service.

As between Wollow and you, you retain all right, title, and interest in and to your Customer Data. You grant Wollow a limited, worldwide, royalty-free license to host, store, transmit, and otherwise process Customer Data solely as necessary to provide and operate the Service in accordance with these Terms.

You are solely responsible for:

  • The accuracy, quality, legality, and ownership of all Customer Data;
  • Obtaining all consents and authorizations necessary for the lawful processing of Customer Data, including consents required from end users your agents interact with;
  • The configuration of your agents and the actions they take on your behalf;
  • Compliance with all applicable laws, including data protection, consumer protection, marketing, telecommunications, and intellectual property laws;
  • Maintaining your own backups of any Customer Data you cannot afford to lose.

If you use the Service as a business or on behalf of an organization and Customer Data includes Personal Data for which you are the Controller, the Data Processing Addendum is automatically incorporated into these Terms and governs how Wollow Processes Personal Data on your behalf.

5. Bring Your Own Keys (BYOK)

Wollow operates on a Bring Your Own Keys model. You connect your own API credentials for AI providers (such as Anthropic, OpenAI, Google AI, fal.ai, Replicate, and others) and for any advertising or third-party platforms you choose to enable (such as Google Ads or Meta Marketing API). All usage and consumption charges for those third-party services are billed directly to you by the respective provider, under your own account and billing relationship with that provider.

Wollow charges only the recurring subscription fees described in your selected plan. Wollow does not act as a reseller, payment intermediary, or revenue-sharing partner with respect to any third-party AI provider, ad platform, or other connected service. You are solely responsible for understanding and complying with the terms, pricing, and acceptable use policies of every third-party service you authorize through the Service.

6. Subscription, Fees, and Payment

Access to the Service requires a paid subscription. Subscription fees, billing frequency, and the included features are described on our pricing page and confirmed at checkout. Unless otherwise stated, all fees are quoted in United States Dollars and are exclusive of applicable taxes.

Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, until you cancel. By subscribing, you authorize Wollow and its payment processor to charge your designated payment method on a recurring basis. Payment processing is performed by a third-party processor and Wollow does not store full payment card data.

7. Cancellation, Suspension, and Termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period, after which no further charges will be made. You will retain access to the Service until the end of that period.

Following cancellation, non-payment, or termination of your account by either party:

  • Your account will be marked as inactive and access to the dashboard will be restricted;
  • You will have a grace period of seven (7) days to export any Customer Data you wish to retain;
  • After the grace period, your dedicated server will be permanently destroyed and all Customer Data on it will be irrecoverably deleted;
  • Wollow will send notifications by email when your account becomes inactive and again before the dedicated server is destroyed.

Wollow may suspend or terminate your account, with or without notice, if you breach these Terms, if your account is the subject of a credible report of fraud or abuse, if continued operation would expose Wollow or its providers to legal liability, or if we are required to do so by law.

8. Refund Policy

Subscription fees are non-refundable except where required by applicable law. We do not pro-rate or refund partial billing periods. In the event of a verified service failure caused by Wollow that materially impairs your use of the Service, we may, in our sole discretion, issue a refund or service credit on a case-by-case basis.

9. Acceptable Use

You agree not to use the Service, directly or through any agent you operate, to:

  • Violate any applicable law, regulation, or third-party right;
  • Send spam, unsolicited bulk communications, or messages that violate the terms of any messaging platform you connect;
  • Harass, threaten, defame, or harm any individual or group;
  • Generate, store, or distribute child sexual abuse material, non-consensual intimate imagery, content that promotes self-harm, or any other content that is illegal in the jurisdiction where it is generated, stored, or accessed;
  • Engage in fraud, deception, market manipulation, or impersonation of any person or entity;
  • Run any operation that interferes with, disables, or attempts to gain unauthorized access to the Service, our infrastructure, or any other system or network;
  • Reverse engineer, decompile, or attempt to extract the source code of any part of the Service except to the extent expressly permitted by applicable law;
  • Resell, sublicense, or otherwise commercialize the Service in a way not authorized by your subscription plan;
  • Violate the terms of service or acceptable use policies of any third-party platform you connect to your agents.

We reserve the right to investigate and respond to suspected violations and to take any action we deem appropriate, including terminating accounts and reporting illegal activity to law enforcement.

10. AI Model Output Disclaimer

The Service connects your agents to large language models and other artificial intelligence services operated by third parties. The output of these models is generated probabilistically and may be inaccurate, incomplete, biased, or otherwise unsuitable for your purpose. You are solely responsible for reviewing, validating, and curating any content produced by your agents before relying on it or making it available to third parties.

Wollow makes no representation or warranty regarding the accuracy, fitness for purpose, originality, non-infringement, or appropriateness of any output generated by AI models accessed through the Service. The decision to use AI-generated content for any purpose, including commercial publication, decision-making, customer communication, or financial transactions, is yours alone.

11. Third-Party Services

The Service may include or facilitate access to third-party platforms, APIs, or content that are not operated by Wollow. Your use of such third-party services is governed solely by the agreements between you and the relevant third-party provider. Wollow is not responsible for the availability, accuracy, content, products, or services of any third party. Your access to and use of any third-party service is at your own risk.

12. Intellectual Property

The Service, including its software, design, trademarks, logos, and documentation, is owned by Wollow Inc. and is protected by United States and international intellectual property laws. The name "Wollow," the Wollow logo, and related identifiers are trademarks of Wollow Inc. and are registered with the United States Patent and Trademark Office.

Subject to your continued compliance with these Terms, Wollow grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business or personal purposes during the term of your subscription. No other rights are granted by implication, estoppel, or otherwise.

13. Service Availability

Wollow targets high availability but does not guarantee uninterrupted, error-free, or continuous operation of the Service. The Service may be temporarily unavailable due to scheduled maintenance, third-party infrastructure incidents, force majeure, or other events outside our reasonable control. We will use commercially reasonable efforts to provide advance notice of scheduled maintenance where practicable.

14. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WOLLOW DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT IT WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT ANY DEFECTS WILL BE CORRECTED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WOLLOW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WOLLOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WOLLOW'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS AND THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED UNITED STATES DOLLARS (US$100) OR (B) THE TOTAL FEES YOU PAID TO WOLLOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16. Indemnification

You agree to indemnify, defend, and hold harmless Wollow, its officers, directors, employees, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (i) your use of the Service in violation of these Terms or applicable law; (ii) any Customer Data submitted to or processed through the Service; (iii) the actions taken by your agents on your behalf; or (iv) your infringement or alleged infringement of any third-party right.

17. Changes to the Terms

We may update these Terms from time to time. When we make material changes, we will provide notice by email to the address associated with your account or by prominent notice within the Service at least fourteen (14) days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of those Terms. If you do not agree to the revised Terms, you must stop using the Service before they take effect.

18. Governing Law and Jurisdiction

These Terms and any dispute arising out of or related to these Terms or the Service are governed by the laws of the State of Delaware, United States of America, without regard to its conflict of law principles. The exclusive jurisdiction and venue for any action arising out of or related to these Terms shall be the state and federal courts located in the State of Delaware, and you hereby consent to the personal jurisdiction of those courts. Nothing in this section limits the right of either party to seek injunctive or equitable relief in any court of competent jurisdiction.

19. General

These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Wollow with respect to the Service and supersede all prior or contemporaneous understandings, communications, and agreements.

If any provision of these Terms is held to be unenforceable or invalid, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect. The failure of Wollow to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

20. How to Contact Us

For any question regarding these Terms:

Email: privacy@wollow.ai

Postal address: Wollow Inc., a Delaware corporation. Our registered office address is available on request to privacy@wollow.ai.